Support Center

Trouble-Shooting, Technical Questions, and Problem Resolution

If you have a technical question about any of our products, or if you are having a problem with the installation or operation of any of our products, Contact us by Phone, Fax or email

• Frequently Asked Questions
• Manuals and Other Documents
• Repairs
• Recycling

Recycling

When your product reaches the end of its useful life, we encourage you to return it to us for recycling. As a benefit to you, we will issue a credit voucher of $25 to $200 or more (depending on model and condition) that can be used at our online store. Just follow the return policy as described in the next section.  

Repairs and Recycling

If you need to send a monitoring system or accessory to us for repair or recycling, you will need an RMA (return materials authorization). Packages received without an RMA will be returned.

To receive an RMA, send an email to repair@globalmonitoring.com with the following information:

• Name and shipping address
• Product name or model number and serial number (if available).
• Approximate age of the item
• A description of what needs to be done.

We will email you in return an RMA form and printed instructions for shipping the item to us. If we anticipate that there will be a charge for the work to be done, we will say so and include a 'not-to-exceed cost quotation.

Data Sheets Manuals & Support Documents

Manuals and other support documents are available at our online store in both downloaded and printed formats. Downloaded documents are free of charge!

Data Sheets

• GMU8100
• Messenger 570
• XL70
• m2mLIVE

FAQ's

• Where can I get a Terminal Emulator?
• Can you step me through the operation of HyperTerminal?
• What is the coverage area of your wireless monitoring systems?

Email Address