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Trouble-Shooting, Technical Questions, and Problem Resolution

If you have a technical question about any of our products, or if you are having a problem with the installation or operation of any of our products, call us at +1 610-604-0760 or email us at support@globalmonitoring.com

 

Repairs and Recycling

If you need to send a monitoring system or accessory to us for repair or recycling, you will need an RMA (return materials authorization). Packages received without an RMA will be returned.

To receive an RMA, send an email to repair@globalmonitoring.com with the following information:

• Name and shipping address
• Product name or model number and serial number (if available).
• Approximate age of the item
• A description of what needs to be done.

We will email you in return an RMA form and printed instructions for shipping the item to us. If we anticipate that there will be a charge for the work to be done, we will say so and include a 'not-to-exceed cost quotation.

 

 

 

 

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customer support

 

 

 

FAQs

The power light doesn't come on. What should I look for?

Do you have an upgrade or trade-in program?

Will your remote monitoring systems work outside of North America?

 

Data Sheets and Manuals

GMU8100